CRM Consulting

Evello CRM Consulting ServicesEvello specialises in the implementation, customisation and support of Microsoft Dynamics CRM and has over 10 years experience with the product. Microsoft Dynamics CRM is much more than just a CRM and can actually do more for your business than just manage client accounts effectively. At Evello, we are fanatic about helping customer’s get the most value out of their investment.

We can help optimise many of the associated functionalities of Microsoft Dynamics CRM to create a full-featured integrated business solution that automates your business processes, and includes client intelligence, analytics, social monitoring and reporting, achieving a single customer view. This will give you insight into all dealings with your customer, in a single location, at a click of a button. It will also give full understanding about the efforts employed across your business.

Microsoft Dynamics CRM Online also offers the most comprehensive productivity solution that seamlessly integrates with Office 365, Yammer, Skype for Business, SharePoint and Power BI for Office 365, to create the most modern experience to help companies deal with the challenges they face today while providing the highest value.

Social media has become a key business driver and has changed the way people interact. Today’s customers make decisions based on recommendations from trusted contacts, user reviews and online discussions. Conversations that were once had in person now take place on Facebook and Twitter. With Microsoft Social Engagement, you can listen to, analyse and promote customer engagement on social media. Microsoft Social Engagement integrates with Microsoft Dynamics CRM to provide customers with a fully connected experience that will delight them and turn them into fans.

This is not only limited to customer interactions. Increasingly, social tools provide a big opportunity for organizations to improve internal collaboration as well as differentiate external customer interactions. Microsoft Dynamics CRM Online not only integrates with Yammer, SharePoint and Skype for Business, it enables you to collaborate with people across your company, even if they don’t have access to Microsoft Dynamics CRM Online – whether this may be an Account, Opportunity, Lead or Project.

Contact us to day to find out how Microsoft Dynamics CRM can be put to work for your business.