Positive customer experience is an increasingly important ingredient for companies to win and retain customers. In a connected world, delivering a great customer experience is more essential than ever. What your customer experiences is what helps you differentiate your business, build loyalty, and maintain your brand.
Today, the process of engaging customers can’t be one-size-fits-all. It needs to be adaptive across all touch points and within the context of who your customer is and what they are doing. Intelligent customer engagement enables your company to build customer trust, loyalty, and insight, while also enabling your sales, service, and marketing professionals to be as productive as possible. With Dynamics CRM, your company is able to deliver exceptional customer experiences at every stage of the customer life cycle.
What is Microsoft Dynamics CRM?
Customer relationship management (often called CRM, CRM system, or CRM software) is a business solution that helps companies improve marketing, sales, and service engagement with their customers to drive organisational efficiency, while helping to improve customer experience. Microsoft Dynamics CRM is a customer relationship management (CRM) solution that enables companies to care everywhere, sell effectively and market smarter. It is available in the cloud, on-premises, or with a hybrid combination. Dynamics CRM Online is also affordable – its enterprise-class cloud infrastructure is maintained by Microsoft and keeps your solution secure and reliable with minimal IT support.
With Dynamics CRM Online, you are able to:
- Make it easy for everyone in your organisation to get the information they need to deliver great customer experiences.
- Boost productivity by empowering your sales and service employees to do their best work from virtually anywhere.
- Get visibility into your organisation to make informed decisions and grow your business.
How we can help?
Evello specialises in the implementation, customisation and support of Microsoft Dynamics CRM. We have over 10 years experience working with Microsoft Dynamics CRM, having worked with the product since version 3. Below are the CRM related services that we provide, to allow you to get the most out of your CRM system.
- CRM Implementation & Support Services – for a low monthly fee we are able to implement CRM, customise it to follow your business processes, train your users, and provide ongoing support
- CRM Customisation & Development – if you are looking to get a full 360° view of you customers, extending your CRM can allow you amazing insight into your customer behaviour.
- CRM Integration – integrate CRM with your website, ERP, accounting or other line-of-business application
- CRM Upgrades & Migration – upgrade your CRM to the latest version or migrate to the cloud with CRM Online
Contact us now
Contact us now for a free consultation. We will review your requirements and propose a solution to meet your exacting needs.